POS and Payments Modernization Across a Multi-Store Chain
$500K+ annual payment processing savings across a cross-border store estate.
Situation
A home furnishings retail group operating 184 locations across multi-brand, cross-border operations was running end-of-life POS hardware with fragmented payment processing across multiple terminal vendors. Customer experiences were inconsistent, PCI compliance exposure was growing, and every new store opening — including locations added through ongoing acquisitions — required manual, error-prone configuration work with no standardized onboarding playbook.
Challenge
The business needed to modernize without disrupting sales floor operations. Multiple vendors had competing proposals, internal IT was stretched thin, and the leadership team lacked a framework to evaluate readiness before each store went live.
Approach
As VP of Retail Systems for the group, Morris led the vendor selection process and built a governance model with clear go/no-go readiness criteria for each store rollout. The program included a mobile-first POS deployment with e-signature capabilities and 3DS payment integration, enabling line-busting checkout and real-time product data access on the sales floor. Standardized M&A integration playbooks were developed to accelerate technology onboarding for acquired locations. Weekly executive reporting kept stakeholders informed without creating overhead for the delivery team.
Outcomes
- Mobile POS with e-signature and 3DS payment integration deployed chain-wide on a new store tablet fleet
- Device hardware costs cut by more than 50% while improving floor usability and associate adoption
- $500K+ in annual payment processing savings through processor consolidation
- Line-busting checkout improved conversion and associate productivity
- M&A store onboarding effort reduced by roughly 50% through standardized integration playbooks
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