Point of Sale, Payments, and Shelf-Edge Pricing Modernization
Payment savings (projected), improved store-system resilience, and reduced support demand.
At a glance
- Scope
- Mobile point of sale chain-wide, a shelf-label program from a 30-day pilot to 86,000 labels with a roadmap to 169,000, and new devices for about 1,500 front-line staff.
- What I owned
- The store technology portfolio: vendor evaluation, the business case, rollout governance and the result after go-live.
- Result
- Device hardware cost cut by more than 50%, and a payments processor change worth about $480K a year, projected.
Context
A cross-border, multi-banner home furnishings retailer was running end-of-life point of sale hardware with fragmented payment processing. Customer experience was inconsistent, PCI compliance exposure was growing, and every new store, including locations added through acquisitions, required manual configuration work with no standardized onboarding. Store teams were also losing significant weekly labor to manual paper price changes.
Role
Executive operating role. I owned the store technology portfolio: vendor evaluation, business case, rollout governance, and the operational outcome after go-live.
Actions
I built the business cases from first principles rather than from vendor ROI calculators, modeling store labor, payment economics, and error rates against real store formats. I defined integration requirements before evaluating vendors, set go/no-go readiness criteria for each store, and structured phased pilots that had to prove specific operating conditions before any program moved to chain-wide rollout. Weekly executive reporting kept stakeholders informed without adding overhead to the delivery team.
Outcome
- Mobile point of sale with e-signature deployed chain-wide on a new store device fleet
- Payments modernization projected to save about $480K a year
- Cut store device hardware cost by more than 50% while equipping about 1,500 front-line staff
- Improved store-system resilience and reduced support demand on the help desk
- Took shelf-edge pricing from a 30-day pilot to 86,000 labels, with a roadmap to 169,000, after the pilot validated labor and pricing-accuracy gains
- Standardized integration playbooks reduced the effort to onboard acquired store locations
The full career record
The full career record and operating experience.